Small Steps Counselling Service Parental Counselling
This Privacy Notice is provided to you by Small Steps Counselling Service, as a controller for your data.
Your personal data – what is it?
‘Personal data’ is any information (about a living individual) which allows you to be identified from that data (for example a name, photographs, videos, email address, or address). Identification can be directly using the data itself or by combining it with other information which helps to identify a living individual.
The processing of personal data is governed by legislation relating to personal data which applies in the United Kingdom including the General Data Protection Regulation (GDPR) and other legislation relating to personal data and rights such as the Human Rights Act.
Other data controllers we work with:
- Local Education Authority
- Gloucestershire County Council
- Healthcare Professionals
- Family Agencies
We may need to share your personal data we hold with them so that they can carry out their responsibilities to the company. If we and the other data controllers listed above are processing your data jointly for the same purposes, then the company and the other data controllers may be ‘joint data controllers’, which mean we are all collectively responsible to you for your data.
Where each of the parties listed above are processing your data for their own independent purposes. then each of us will be independently responsible to you. If you have any questions, wish to exercise any of your rights (see below) or wish to raise a complaint, you should do so directly to the relevant data controller.
A description of what personal data the company processes and for what purposes is set out in this Privacy Notice.
We will process some or all of the following personal data where necessary to perform its tasks:
- Names, titles, and aliases, photographs
- Contact details such as telephone numbers, addresses, and email addresses
- Relevant information to the services provided by a company, or where you provide them to us. We may process information such as gender, age, marital status, nationality, education/work history, academic/professional qualifications, hobbies, family composition, and dependants
- Where you pay for activities or services, financial identifiers such as bank account numbers, payment card numbers, payment/transaction identifiers, policy numbers, and claim numbers;
- The personal data we process may include sensitive or other special categories of personal data such as criminal convictions, racial or ethnic origin, mental and physical health, details of injuries, medication/treatment received, political beliefs, trade union affiliation, genetic data, biometric data, data concerning and sexual life or orientation
How we use sensitive personal data
We may process sensitive personal data including, as appropriate:
- Information about your physical or mental health or condition in order to monitor sick leave and take decisions on your fitness for work
- Your racial or ethnic origin or religious or similar information in order to monitor compliance with equal opportunities legislation
- In order to comply with legal requirements and obligations to third parties
- These types of data are described in the GDPR as “Special categories of data” and require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal data
We may process special categories of personal data in the following circumstances:
- In limited circumstances, with your explicit written consent
- Where we need to carry out our legal obligations
- Where it is needed in the public interest
- Less commonly, we may process this type of personal data where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public
Do we need your consent to process your personal data?
In limited circumstances, we may approach you for your written consent to allow us to process certain sensitive personal data. If we do so, we will provide you with full details of the personal data that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.
Small Steps Counselling Service will comply with the General Data Protection Regulation 2018. This says that the personal data we hold about you must be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept and destroyed securely including ensuring that appropriate technical and security measures are in place to protect your personal data to protect personal data from loss, misuse, unauthorised access and disclosure
We use your personal data for some or all of the following purposes:
- To deliver services including providing parenting support and family support
- To understand your needs to provide the services that you request and to understand what we can do for you and inform you of other relevant services
- To confirm your identity to provide some services
- To contact you by post, email, telephone or using social media (e.g., Facebook, Twitter, WhatsApp)
- To help us to build up a picture of how we are performing
- To enable us to meet all legal and statutory obligations and powers including any delegated functions
- To carry out comprehensive safeguarding procedures (including due diligence and complaints handling) in accordance with best safeguarding practice from time to time with the aim of ensuring that all children and adults-at-risk are provided with safe environments and generally as necessary to protect individuals from harm or injury
- To promote the interests of the country
- To maintain our own accounts and records
- To seek your views, opinions or comments
- To notify you of changes to our facilities, services, events and staff
- To send you communications which you have requested and that may be of interest to you. These may include information about new projects or initiatives
- To allow the statistical analysis of data so we can plan the provision of services
Our processing may also include the use of CCTV systems for the prevention and prosecution of crime.
What is the legal basis for processing your personal data?
Small Steps Counselling Service has certain powers and obligations. Most of your personal data is processed for compliance with a legal obligation which includes the discharge of our statutory functions and powers. We will always take into account your interests and rights.
This Privacy Notice sets out your rights and the company’s obligations to you. We may process personal data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract. Sometimes the use of your personal data requires your consent. We will first obtain your consent to that use.
Sharing your personal data
This section provides information about the third parties with whom the company may share your personal data. These third parties have an obligation to put in place appropriate security measures and will be responsible to you directly for the manner in which they process and protect your personal data. It is likely that we will need to share your data with some or all of the following (but only where necessary):
- The data controllers listed above under the heading ‘Other data controllers the company works with’
- Our agents, suppliers and contractors. For example, we may ask a commercial provider to publish or distribute newsletters on our behalf, or to maintain our database software;
- On occasion, other companies with which we are carrying out joint ventures
How long do we keep your personal data?
We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. For example, it is currently best practice to keep financial records for a minimum period of 8 years to support HMRC audits or provide tax information. We may have legal obligations to retain some data in connection with our statutory obligations.
Small Steps Counselling Service is permitted to retain data in order to defend or pursue claims. In some cases the law imposes a time limit for such claims (for example 3 years for personal injury claims or 6 years for contract claims). We will retain some personal data for this purpose as long as we believe it is necessary to be able to defend or pursue a claim. In general, we will endeavour to keep data only for as long as we need it. This means that we will delete it when it is no longer needed.
Your rights and your personal data
You have the following rights with respect to your personal data:
- When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights
- The right to access personal data we hold on you
- At any point you can contact us to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we obtained the personal data from. Once we have received your request we will respond within 30 days
- There are no fees or charges for the first request but additional requests for the same personal data or requests which are manifestly unfounded or excessive may be subject to an administrative fee
The right to correct and update the personal data we hold on you:
- If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated
The right to have your personal data erased:
- If you feel that we should no longer be using your personal data or that we are unlawfully using your personal data, you can request that we erase the personal data we hold
- When we receive your request we will confirm whether the personal data has been deleted or the reason why it cannot be deleted (for example because we need it for to comply with a legal obligation)
The right to object to processing of your personal data or to restrict it to certain purposes only:
- You have the right to request that we stop processing your personal data or ask us to restrict processing. Upon receiving the request we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data
The right to data portability:
- You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within 30 days of receiving your request
The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained:
- You can withdraw your consent easily by telephone, email, or by post (see contact details below)
The right to lodge a complaint with the Information Commissioner’s Office:
- You can contact the Information Commissioner’s Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Transfer of Data Abroad:
- Any personal data transferred to countries or territories outside the European Economic Area (“EEA”) will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union
- If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing
Changes to this notice
We keep this Privacy Notice under regular review and we will place any updates on smallstepscounsellingservice.com. This Notice was last updated in March 2018.
Please contact us if you have any questions about this Privacy Notice or the personal data we hold about you or to exercise all relevant rights, queries or complaints at: The Data Controller, Small Steps Counselling Service, 2&6 Therapy Rooms, Wainbridge House, Shepherd Road, Gloucester, GL2 5EL. Alternatively please email: firstname.lastname@example.org.
“I didn’t think I needed a counsellor and only went because my wife insisted. However, during our sessions, I began to see things differently and my own self-confidence increased and my stress reduced. I thought there would be shame in needing to see a counsellor but I have learnt there is no shame in it, sometimes we just need someone who doesn’t know us who will listen!”
“We went to see Colette due to some problems in our marriage. We had a combination of sessions together and individual sessions, we only needed 6 sessions in the end. Colette taught us how to communicate more effectively with each other and to trust to each other.”
“Colette was recommended to me by a friend, I went to see her because I was suffering with high anxiety levels. I cried a lot in our sessions but we also laughed a lot, I didn’t feel judged by Colette. I’m now more confident and positive about life. I am now working full time – something I thought would never happen. My anxiety no longer controls me – I control it.”
“I went to see Colette because I was suffering from depression and was feeling suicidal. I was often tearful during sessions with Colette but felt I could talk openly about my depression and over a period of time, began to reframe my thoughts to become more positive. I still feel low from time to time but feel I now have the tools to manage this better.”